Mail scanning turns your business address into a virtual mailbox. Your letters arrive at a real street address in Preston VIC 3072, and you deal with them from your phone, wherever you are.
Step by step
- Mail arrives with your suite number. “Suite NNNNN” is your mailbox reference, not a room. It’s how we match each letter to you.
- We photograph the envelope. Every item is logged and photographed the day it arrives, and you get an alert. You see the sender and the front of the envelope, not the contents.
- You choose what happens next. From your dashboard: scan, shred, forward or collect. Or leave it for now.
- We do it. Scans come back as a PDF in your dashboard, with an alert when it’s ready.
The four choices
| Choice | What happens |
|---|---|
| Scan | We open it and scan the contents to a multi-page PDF. The original is held, then shredded unless you ask us to forward it or you collect it. |
| Shred | Unopened, into a locked console. A certified vendor destroys it. Free on every plan. |
| Forward | We weigh it and send you a postage quote. Approve it and we post it with tracking. |
| Collect | Pick it up from our Preston mail point, Mon–Fri, 9am–5pm. Bring photo ID; we record who collects each item. |
How many scans are included, and what forwarding costs, depends on your plan. Business Address includes a monthly allowance of scans; Pro and Nameplate include unlimited scans (fair use) and forwarding with postage at cost. See pricing.
How fast
Scan requests made before 2pm on a business day are usually done the same day. Many people scan anything from ASIC, the ATO or a court straight away. You can set a rule so that kind of mail is scanned as soon as it arrives.
Who sees your mail
- We only open what you ask us to scan.
- Only trained staff handle mail, under a confidentiality undertaking.
- Your envelope photos and scans are encrypted and stored in Australia.
How long we keep things
| Item | How long |
|---|---|
| Letters you haven't actioned | 60 days (reminder at day 45), then shredded |
| Originals after scanning | 30 days, then shredded unless you ask to forward or collect |
| Envelope photos and scans | 12 months in your dashboard |
Download anything you need to keep longer, or share it with your accountant.
Letters only, no parcels
We handle letters and documents up to Australia Post’s large-letter size (260 × 360 × 20 mm, 500 g), including Registered Post and Express Post envelopes. Parcels are refused and go back to the sender. Some items can’t be accepted at all; see our acceptable use policy.
Mail scanning or mail redirection?
Australia Post redirection forwards your mail to another address for a set period, but you still have to be there to open it. Scanning lets you see it from anywhere, at an address that doesn’t change. Compare them: mail redirection vs a business address.